lightbulb What it's for
Staff can pull a single item off an in-progress order (wrong entry, or the guest changed their mind) and have the total recalculate. It’s deliberately gated — only before the kitchen has started, and behind the admin password so items can’t be quietly removed.
settings Set it up (Admin)
- 1On the order card, expand the line item to reveal its actions.
- 2Tap “Cancel item” to open the delete dialog.
- 3Optionally add a reason.
- 4Enter the admin password and confirm — the item is removed and the total updates.
point_of_sale How staff use it (POS)
- 1The item drops off the order and the total is reduced.
- 2On the guest’s tracker the line no longer counts toward what they owe.
- 3No refund popup — this is for items not yet paid or prepared.
info Limits & good to know
- chevron_rightOnly offered while the order is unpaid, the item isn’t delivered, and it isn’t the last item.
- chevron_rightThe rule is explicit: an item can only be deleted before preparation begins.
- chevron_rightRequires the admin password — a wrong password blocks it.
- chevron_rightDifferent from a refund (which comps a price to zero) — this removes the line entirely.
