lightbulb What it's for
Refund a single item — a wrong or late dish — without cancelling the whole order. It’s the plain-refund option of the same “Item Refund” dialog (the friendlier alternative is On-The-House). The total recalculates and the guest is notified in their app.
settings Set it up (Admin)
- 1Expand the item on the order card and tap “Refund item”.
- 2In the “Item Refund” dialog choose “Regular Refund”.
- 3Enter the admin password and confirm.
- 4The item shows a “Refunded” badge and counts as 0; “Revert Refund” undoes it.
point_of_sale How staff use it (POS)
- 1A refund popup appears in the guest’s app.
- 2The item’s price is struck through and the order total drops by that amount.
- 3Nothing else is asked of the guest — it’s just a notification.
info Limits & good to know
- chevron_rightOffered only while the order is unpaid — this path comps the price to zero rather than a card money-back.
- chevron_rightCan’t refund the order’s last remaining item (close the order instead).
- chevron_rightDisabled for Wolt and admin-closed orders.
- chevron_rightRequires the admin password; reversible.
