lightbulb What it's for
Reduce a whole order’s total by a fixed amount or a percentage — for goodwill, a manager comp, or a promo. It’s entered through the General Item form flipped to the discount side, so the reduction shows as a negative line and the total updates immediately.
settings Set it up (Admin)
- 1Open the order, tap “More Actions” (⋯) and choose “General Item”.
- 2Toggle the switch to the discount (“Refund”) side.
- 3Enter a Fixed amount or a Percentage (percent is off the current order total), with an optional description.
- 4Confirm — a negative line is added and the total drops.
point_of_sale How staff use it (POS)
- 1The guest’s running total and receipt reflect the lower amount.
- 2The discount shows as a negative line in the breakdown.
- 3No confirmation is asked of the guest.
info Limits & good to know
- chevron_rightOnly while the order is unpaid and not closed.
- chevron_rightIt’s stored as a negative general line (not a dedicated discount field).
- chevron_rightThe description is capped at 25 characters.
- chevron_rightShares one entry point with Add a General Item (Charge vs. Refund).
